• Cosmetic Surgery
• Audiology Centre
• Sleep Services

ENT Services

ENT at 150 Ltd provides the following services on an out patient basis to patients ranging in age from infant to elderly:

Consultation: Pre and post operative consultation and examination

Allergy testing: Standard skin prick tests for allergic response and sensitivities

Audiometry:

1. Pure tone audiometry

2. Impedance Testing

3. Bone conduction audiometry

4. Tympanometry, including reflexes

5. Oto-acoustic emission testing

6. Hearing aid provision

Upper airway endoscopy: flexible and rigid endoscopy of nose, nasopharynx, pharynx and larynx

Micro techniques relating to the external and middle ears:

1. Microsuction clearance of ears

2. Aural polypectomy

3. Myringotomy and ventilation tube insertion

4. Intra-tympanic injections of medications

Nasal cautery for epistaxis (nose bleeds)

Removal of dressings, plasters, splints and sutures

All procedures (other than audiometry) are performed by a Consultant ENT surgeon. Some procedures may require the injection or application of local anaesthetic which will be discussed with the patient as required.

Cosmetic procedures:

Cosmetic fillers
Skin peels

Consultation for surgical procedures

Cosmetic consultation and procedures are undertaken by Charles East and Lydia Badia, who specialise in rhinoplasty and other facial, aesthetic and cosmetic surgery, which includes line reduction, eye surgery, and cosmetic ear surgery and lip enhancement.

Facilities available for Patients

The practice has three consultation rooms each with examination and treatment areas, a large ground floor waiting area, an office area and reception which is staffed at all times. Owing to the nature of the building there is no lift access to upper floors. However ramp access is available for use at the entrance to the building, and a consultation and treatment room is available on the ground floor for those patients with reduced physical function. As there are no disabled bathroom facilities available on the premises, patients may make use of the disabled facilities within the Outpatient Department of the London Clinic, which is directly across the road. The practice website contains further information about the practice and the services and facilities provided.

Comments, Concerns and Complaints Procedures

The practice has a comprehensive comments, concerns and complaints policy in place. All concerns and complaints will be treated seriously. The names of the patient or complainant will remain confidential except to facilitate the investigation of a complaint. There are two ways in which a patient can make a complaint. They may verbally address their concerns or complaint, or they may document their complaint or concerns in writing to the practice.

Verbal Complaint

An investigation will be immediately undertaken into the complainants’ concerns, and wherever possible the complainant will be notified of the outcome within one working day. If we are not able to resolve the issue within one working day, the complaint or concerns will be acknowledged in writing within two working days, unless a full response can be provided within 5 working days, and notification of the outcome of the investigation will be made in writing within 20 working days of the complaint being made. In the event of a verbal comment or complaint, we will at all times endeavour to address the concerns immediately.

Written Complaint

Upon receipt of the complainants’ correspondence, we will acknowledge the letter in writing within two working days, unless a full response can be provided within 5 working days. We will immediately undertake an investigation into the comments and will provide a written response within 20 working days of receiving the letter. If we are unable to provide a written outcome within 20 working days, we will inform the patient in writing of the status of the complaint and the expected completion date.

Stage Two Complaint Process

The preferred outcome of a complaint is a resolution between the practice and the complainant. If however, following receipt of our investigation and response the complainant remains dissatisfied, we will refer the complainant to the Healthcare Commission (Commission for Health Audit and Inspection). This should normally be done within six months of the date of the event. To contact the Healthcare Commission the patient can telephone or write to:

Independent Healthcare Complaints
Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London EC1Y 8TG

Telephone: 020 7448 9200

We view complaints as an opportunity to identify anything that may not be done as well as it could be and to make it right. Patients can help us by informing us of any problems and letting us know about them as soon as possible. Comments and suggestions for improvements are always welcome.